Services & Facilities

Shoppers who are looking for store information, directions around the centre and local area information can visit the information kiosks. These friendly Sandton City hosts are situated in the Banking Mall, on the Lower Level in the Checkers Court area (opposite Totalsports and Swarovski), on the Upper Level near Woolworths.

Sandton City leads the way in retail innovation, focusing on community-driven placemaking, carefully curated customer experiences, and the seamless integration of technology at the heart of its strategy. Regardless of the modes of transport, Sandton City shoppers are able to wait in a stylish, safe, and secure destination under Sandton City’s watchful eye. Located within Sandton City’s premises, there are now two secure, tailored pick-up and drop-off areas: off Maude and 5th Streets, and on Sandton Drive – both welcoming all modes of public transport to suit the needs of visitors. With a sophisticated security plan in place, My Sandton City Stop features a comfortably seated waiting room adjacent to the flowing pick-up and drop-off zone, with a 24-hour security presence and surveillance monitoring for the safety of our customers.

Wheelchairs are available for hire from any Sandton City information kiosk. To hire a wheelchair, you will need positive identification, either a barcoded ID or valid driver’s license, as well as a R250 security deposit, which is fully refundable.

A Muslim prayer room is located on Level 7 outside Entrance 27.

As per the new national smoking legislation, smoking in an enclosed and public area is illegal unless the area is deemed a smoking area. Please note that no smoking is allowed in the undercover parking areas of the centre, and there are no stores or restaurants at Sandton City that offer smoking sections.

The baby changerooms located in the Food Court, Entrance 22, 23, Level 2 and opposite @Home has areas to change, feed and rest your baby as well as two private feeding rooms.

A family toilet facility is conveniently situated next to the baby changeroom.

Most of the newly refurbished toilets in the centre include the parent and child toilet (adult and junior-size toilets), baby changing rooms and feeding rooms.

Baby Care Lounge